Business Details
33 Years
experience
Secure Healthcare Communication Solutions
For over three decades, Command Direct has specialized in delivering secure, efficient, and compliant healthcare communication solutions across print, mail, and digital channels. As a HITRUST R2-certified company, we leverage proprietary technology to manage high-volume member communications, regulatory documents, and multichannel platforms for Medicare, Medicaid, and commercial health plans nationwide. Our strategic approach optimizes material development, postal discounts, and compliance automation while providing critical reporting and consulting services.Headquartered in Hauppauge, New York, we prioritize client partnerships through responsiveness, innovation, and precision, ensuring cost savings and strengthened member connections. With a dedicated team of experts, we scale solutions to meet the unique needs of regional and national health plans, maintaining industry leadership through our commitment to quality, security, and operational excellence.
Services
Print & Mail Solutions
Document Automation
Translation Services
ADA Compliance
Electronic Noticing
Utilization Management
Member ID Cards
Kitting & Fulfillment
Return Mail Management
Secure Portals
Details
- Year established: 1993
Highlights and features
- We offer 30+ years of specialized healthcare communication expertise.
- Our HITRUST R2-certified security safeguards sensitive member data.
- Proprietary technology ensures unmatched efficiency in document delivery.
- We provide scalable solutions for regional to national health plans.
- Our team delivers guaranteed compliance with regulatory requirements.
Associations and certifications
- HITRUST
Services
Document Automation
Command Direct automates document creation and distribution using single-source data. This service ensures compliance, reduces errors, and streamlines workflows for health plans. Clients benefit from faster turnaround times and reduced operational costs while maintaining regulatory adherence.
Member ID Cards
We produce and distribute secure health plan ID cards, offering options from plastic cards to integrated letter/card formats. Our system ensures accurate delivery and compliance with industry standards, enhancing member accessibility and plan professionalism.
Electronic Noticing
This service provides members 24/7 web-based access to documents while ensuring regulatory compliance. It lowers costs, improves satisfaction, and integrates with existing systems, offering a secure, user-friendly platform for health plan communications.
Translation Services
Our automated translation process ensures timely, accurate document localization. Health plans maintain compliance with multilingual requirements while improving accessibility for diverse member populations through efficient, standardized workflows.
ADA Compliance
We remediate documents and digital content to meet ADA (508) standards. This service guarantees accessibility for all members, reduces legal risks, and ensures rapid, accurate compliance with federal accessibility regulations.
People
Gary Bolnick
President & CEO
Gary Bolnick leads Command Direct with a focus on innovation and client partnerships. He drives strategic growth while ensuring compliance and operational excellence in healthcare communications.
Dave D'Agostino
COO
Dave D'Agostino oversees daily operations, ensuring efficient service delivery. His leadership focuses on maintaining high standards in client satisfaction and process optimization.
Valerie
CFO
Valerie manages financial strategy and resource allocation. She ensures fiscal responsibility while supporting scalable solutions for Command Direct's growing client base.
Danny Rivera
CTO
Danny Rivera leads technology innovation, developing proprietary systems that enhance document security and efficiency. His expertise ensures cutting-edge solutions for healthcare communication challenges.
Donna Elfers
Director of Account Management
Donna Elfers oversees client relationships, ensuring tailored support and proactive service. She builds lasting partnerships by aligning solutions with health plans' unique needs.
Questions
What healthcare communication services does Command Direct offer?
We provide print, mail, digital document automation, translation, ADA compliance, electronic noticing, and secure portal solutions for health plans.
Is Command Direct HIPAA/HITRUST certified?
Yes, we hold HITRUST R2 certification, ensuring robust security for sensitive healthcare data.
Do you serve regional or national health plans?
We support both regional and national plans with scalable, customized communication solutions.
How do you ensure regulatory compliance?
Our automated systems include compliance triggers, ADA remediation, and audit-ready reporting to meet federal requirements.
Can members access documents online?
Yes, our MyHealth Documents platform offers 24/7 secure web access to health plan communications.
