Business Details
35 Years
experience
Managed Print & IT Services in Ephrata, PA
Established in 1991, Laser Lab began as a laser cartridge remanufacturing company and has grown into a comprehensive managed printing and IT services provider. Over three decades, we expanded our offerings to include printer sales, maintenance, managed print solutions, and advanced IT consulting. Our dedication to exceptional customer service is reflected in our team of knowledgeable professionals who are committed to addressing all your office technology needs. As an authorized provider for leading manufacturers like Brother, HP, and Lexmark, we ensure access to cutting-edge document management systems and technology. Our expertise spans printer fleet management, remote monitoring, data backup, and network integration, tailored to keep your business operational and efficient.We serve clients across South Central Pennsylvania, offering on-site, in-house, and remote support to minimize downtime and maximize productivity. Our proactive approach includes preventative maintenance to prevent costly repairs and security solutions to safeguard your data. With a focus on innovation and reliability, we partner with businesses to streamline operations through cloud storage, hybrid infrastructures, and customized IT strategies. Our clients trust us to handle everything from managed print services to complex IT challenges, backed by a history of proven results and personalized attention. By prioritizing transparency and client satisfaction, we aim to be your long-term technology partner, ensuring your business thrives in a competitive landscape.
Services
Managed Print Solutions
Printer Repair
IT Consulting
Data Backup & Recovery
Preventative Maintenance
Network Integration
Cloud Storage Solutions
Security Auditing
Hardware Support
Software Implementation
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in managed print and IT services.
- Our team is factory-trained and certified on major printer brands.
- We offer proactive monitoring and free remote support for all clients.
- We are authorized providers for Brother, HP, and Lexmark equipment.
- We provide 24/7 data backup and disaster recovery solutions.
What people say
Exceptional customer service
Knowledgeable staff
Proactive monitoring
Reliable support
Cost-effective solutions
Services
Managed Print Solutions
Our Managed Print Solutions streamline document workflows by proactively monitoring toner levels, providing free supplies, and ensuring seamless device operation. This service reduces costs, minimizes downtime, and enhances productivity through centralized fleet management. Clients benefit from a single vendor relationship, simplified billing, and tailored strategies to optimize printing efficiency.
Data Backup & Recovery
We offer 24/7 data backup and disaster recovery solutions to safeguard critical business information. Our rigorous processes ensure data integrity during natural or man-made events, with automated monitoring and rapid recovery protocols. Clients gain peace of mind knowing their files are secure, compliant, and accessible, minimizing operational disruptions.
Preventative Maintenance
Preventative Maintenance extends the lifespan of office equipment by addressing wear-and-tear issues before they escalate. Our technicians perform regular inspections, clean components, and update firmware to maintain optimal performance. This proactive approach reduces unexpected breakdowns, lowers repair costs, and ensures consistent print quality for uninterrupted workflows.
IT Consulting
Our IT Consulting services help businesses align technology with strategic goals through customized infrastructure planning and software implementation. We assess existing systems, recommend scalable solutions, and provide ongoing support for cloud integration, network security, and hardware optimization. This ensures clients leverage technology to drive efficiency and competitive advantage.
Printer Repair
Laser Lab provides prompt printer repair services for all major brands, including diagnostics, part replacements, and software troubleshooting. Our factory-trained technicians offer on-site, in-house, or remote assistance to resolve issues swiftly. This service minimizes downtime, restores productivity, and ensures reliable operation of critical printing equipment.
Questions
What services does Laser Lab offer?
We provide managed print solutions, IT consulting, data backup, printer repair, and preventative maintenance.
Do you serve businesses outside South Central Pennsylvania?
Our primary service area is South Central Pennsylvania, but we can discuss remote support options for other regions.
Are your technicians certified?
Yes, our team is factory-trained and certified on major printer brands and IT systems.
How do you handle emergency IT issues?
We offer 24/7 data backup and monitoring, with rapid response for critical system failures.
Can you integrate cloud storage with existing infrastructure?
Yes, we deploy hybrid or cloud-only solutions tailored to your business's technology profile.
What financing options are available for new equipment?
We can assist in determining the best financing approach, including leasing or purchasing.
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Reviews (5)
Josh Gluck
May 17, 2021
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We always receive fantastic customer service from Laser Lab! Prompt and always helpful. Highly recommend!
Spider Button
May 08, 2019
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Laser Lab was fantastic! I operate a business on my own, so my printer is essential. They had the parts I needed on hand, and finished the same day. The price was very reasonable. I would suggest them to anyone!
Dawn Mentzer
Apr 27, 2019
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I bought my Brother TN-399 Series color laser printer/copier from Laser Lab almost three years ago, and I am thrilled with its performance! The high-yield cartridges truly are "high yield"--I have yet to replace the one that came with the machine! Granted, I don't do as much printing as some other businesses, but my previous printer (which I bought elsewhere) needed new cartridges about every 3 months. Also, with my former printer, I haggled with paper jams constantly.
I have had ZERO jams with the printer I purchased from Laser Lab! My Laser Lab printer has provided exceptional results and value. And I have the peace of mind of knowing that if ever I do need to have my printer serviced, Laser Lab's technicians are just a phone call away.
I have had ZERO jams with the printer I purchased from Laser Lab! My Laser Lab printer has provided exceptional results and value. And I have the peace of mind of knowing that if ever I do need to have my printer serviced, Laser Lab's technicians are just a phone call away.
Kris Bradley
Jun 27, 2018
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Amazing customer service and attention to detail. I needed to purchase a laser printer for my business and they took the time to learn what was the right fit for MY business and NOT what the most expensive printer that they could sell me was. I highly recommend calling Laser Lab before you invest in your next printer, ink cartridge, or managed IT service.
Joel Bailey
Mar 02, 2018
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Always a pleasant customer experience with Laser Lab. We don't have to wait on hold when calling in and their technicians are quickly dispatched to our site for printer repairs.
