Business Details
24 Years
experience
Custom Photo Frames and Display Solutions
Since 2002, PromoFrames has served the Chicagoland community and online customers as a family-owned business specializing in photo framing supplies, customization services, and printing supplies. Our focused expertise allows us to provide informed guidance, ensuring customers make confident purchasing decisions. Unlike general retailers, we prioritize deep product knowledge and quality over broad selection, offering only BRAND NEW items we personally endorse.With over two decades of experience, we combine industry expertise with a commitment to customer satisfaction through rapid response times, personalized phone consultations, and a fair resolution policy. Our team's dedication to transparency and ethical practices has earned us a loyal customer base valuing honesty and reliability in framing solutions.
Services
Photo Frames
Customization Services
Printing Supplies
Product Development
Reseller Program
Photo Easels
Folders
Certificate Holders
Shipping Services
Order Consultation
Details
- Year established: 2002
Highlights and features
- Family-owned since 2002 with deep industry expertise
- Specialized knowledge in photo framing and customization
- Only sell products we personally endorse for quality
- 4-hour response time for email inquiries during business hours
- Fair and equitable resolution policy for customer concerns
Services
Photo Frames
We offer a wide range of photo frames including Instax, Polaroid, and custom options. Our frames cater to personal and professional needs with various sizes, colors, and themes. Customers can choose from pre-designed options or create fully customized frames to showcase their memories.
Customization Services
Our customization services include full-color printing, foil imprinting, and logo integration for frames and folders. Clients receive tailored solutions through direct consultation, ensuring designs meet their specific branding or personal preferences with unlimited revisions.
Product Development
We assist in developing new products from concept to completion, focusing on unique framing solutions. This service includes logo design, prototype creation, and production of specialized items that align with client requirements for quality and functionality.
Reseller Program
Our reseller program provides businesses with access to premium framing products at competitive pricing. Participants receive support for order fulfillment, product selection guidance, and dedicated account management to streamline their operations.
Shipping Services
We offer complimentary ground shipping and expedited delivery options for all orders. Packages are securely delivered in branded packaging with tracking provided, ensuring timely and safe arrival of products to customers nationwide.
Questions
What customization options are available for photo frames?
We offer full-color printing, foil imprinting, embossing, and logo integration for frames and folders. Our team works directly with clients to create personalized designs through unlimited revisions.
Do you ship internationally?
Our primary shipping services are available within the United States. For international orders, please contact our customer service team to discuss shipping options and delivery timelines.
What is your return policy?
We accept returns within 14 days of delivery for most products. Items must be unused and in original packaging. Please review our detailed return policy on the website for specific conditions.
Can I order custom products in bulk?
Yes, we accommodate bulk orders for customized frames and folders. Our team provides tailored pricing and production timelines for large quantity requests, including corporate and event orders.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), money orders, certified checks, and wire transfers for orders over $1,000. Payment options are listed at checkout.
How long does production take for custom items?
Custom product production typically takes 3-5 business days after design approval. Standard shipping times apply afterward, with expedited options available for urgent orders.
