Highly experienced CSR AND Estimator just moved to Austin, searching for a job

CV Resume of Regina Smith

Austin, TX

12408 Deer Falls Dr. B
Austin, TX 78729
Tel.: 816 560 1422, Email: Firauni@hotmail.com

Objective Customer Service Representative/Sales Support/Estimator with a reputable firm
Experience 1989-1990 Prudential Printers (K) Ltd. Nairobi, Kenya
Marketing Executive
• Proposed changeover from bookwork to packaging, thereby tripling profits within the first year.
• Responsible for new business development
• Managed 4 person sales team
1991-1992 Slumberland Kenya Nairobi, Kenya
East African Division Marketing Manager
• Brand development based on market analysis which resulted in new product launch, named Ndoto Njema (swahili word for sweet dreams), that sold 43,000 units the first 6 months with a profit margin of 33%
• Reached sales targets on time, while setting up tri-monthly sales budgets for each individual sales person
• Researched and compiled data from local market and used it to help improve the company’s productivity as well as quality
1993-1996 ScanAd Marketing & Advertising Nairobi, Kenya
Traffic Coordinator/Studio Manager
• Supervised studio staff of 40 employees, meeting touch deadlines while at the same time keeping morale high
• Responsible for smooth job transition throughout all departments (from concept to end product, including TV, Radio, Below and Above the line POS materials)
• Maintained and updated over 20,000 job records over a 3year period
• Assisted in the development of a computerized trafficking/ticketing system which saved the company US$20,000 over a six month period not to mention time searching for jobs manually.

1997-2009 ColorMark Inc. Kansas City, MO
CSR/Estimator
• Planned and effectively estimated potential and existing jobs
• Ran out portals everyday for digital store front, ensuring jobs were completed and shipped in a timely manner
• Scheduled jobs into production, following up on the various stages of work-in-progress and maintained work quality by spot checking and collecting samples throughout processing
• Provided support to 3 sales people while simultaneously estimating all jobs. Managed 55 different clients, some of them international firms and based overseas
• Researched more economical options for projects to save customers time as well as money
• Invoiced all jobs after they shipped in a timely manner so as to ensure proper cash flow for company
• Involved in FSC/SFI development (ColorMark is now FSC/SFI certified and has won numerous awards)
Education 1986-1990 University of Nairobi Nairobi, Kenya
• BArts in Journalism and Media studies
Interests Languages, Gourmet cooking, swimming, socializing and networking
Transferable skills Good verbal and written communication skills; self-motivated team-player who gets along with everyone; problem-solver, multi-tasker; eager to learn and teach/share knowledge; always seeking self-improvement; honest; self-starter; resourceful; funny.

In Customer Service
Sales support
Estimating
Production
Scheduling

Education 1986-1990 University of Nairobi Nairobi, Kenya
• BArts in Journalism and Media studies

Acceptable locations:	North Austin Texas
Desired salary:	Negotiable
Total experience:	24 years
Year of birth:	1968, female
Currently employed:	No
Name & Surname:	Regina Smith
Phone Number:	816-560-1422
City & State:	Austin, Texas
Zip / Postal Code:	78729
Street Address:	12408 Deer Falls Dr., B