Presswood Quality Blueprinters

I can't give BCBSIL a low enough rating. Not only is the general ability to GET in touch for service atrocious, the website won't load, the claims are NEVER managed in a timely way. I was denied a claim last year - because I didn't KEEP contacting THEM! I put in a claim in May 1, 2022 on a PPO - It is still not paid! I have had no communication from them - I am on the phone now - they told me that they JUST SENT a letter - to the PROVIDER - because the Jpegs weren't viewable.2 MONTHS after it was filed! Thankfully one Rep; Candy - was compassionate and personally opened the documents to check the legibility and helped me by passing them along personally. I am confident that without her intercession - I would be resubmitting all docs again. Just terrible service!

Their voice system could do better. When the office is on holiday, the system should inform that information early on rather than asking caller to provide lots of information then hanging up. Finally reached to a representative and was well informed. In general, it is great to talk to a real person and have all the questions clearly addressed.

Oh my goodness everyone on here is right this company has the worst customer service I've ever seen. For the past twenty minutes at least I've been trying to log on to the website and they're making a simple process extremely difficult. They force use to have to use a one time code every time you log on to the website even if you've already logged on that day.

They then promise to send this required code to your email address but so far they haven't sent the code even though it's been several minutes. If I have to enter this code every time I sign on and it's multiple times a day then it's not a one time code it's a code.

I called Blue Cross Blue Shield of Illinois and they said I would be 100% covered. Well when all was said and done they didn't. It took me 7 months of phone calls and arguing to get them to cover some of it. They also said my deductible was would not be used for this. And then after it is. Every time I called them I had to explain the situation to them and then they said they would call back. Never did. 5 people said they would and never. What a awful experience. Get whatever you are getting done in writing before proceeding with this awful company.

Called four times today, on hold for a total of 2 hours just to confirm that my normal BLue Cross Blue Shield Illinois medical insurance does not cover any sort of routine vision checkup. I assumed it did not but wanted to confirm prior to an upcoming eye appointment. WHY should it take TWO HOURS to just have something this simple confirmed!?!?!? And for the love of god, I spoke to 5 different customer service persons and could only understand two of them.

I literally avoid going to doctors for any type of care, not because I don't want to take care of my health but because BCBS insurance is literally the MOST PAINFUL COMPANY to have to deal with. I'd rather die of some undiscovered disease than spend hundred of hours dealing with customer service. Here's a suggestion, hire customer service reps who English is their first language!

The customer service was unbelievable poor. If I could give a rating of 0 I would. No one seems to be able to answer questions other than giving you another number to call who in turn THAT person does not have an answer other than to give you another number. The one number that asks if you are 65 or over only directs you to an automated voice "Jessica" trying to get you to subscribe to services and the only way to stop her madness is to hang up.

If is frustrating and simply poorly managed all round. HORRIBLE, HORRIBLE, HORRIBLE. The reason I found this post is because I'm looking for a physical office to go to. After 7 calls (yesterday), 6 calls last week, no call back after being told there would be someone needs to talk to me. I spent no less than 3 hours each time trying to get resolve. But if they aren't going to pay a bill or you have to pay their premium.oh they know how to answer that. WORST COMPANY EVER!

Every time - EVERY TIME - I call, I cannot choose to go to the member section (pressing #2). Any spoken or dialed response gives the same answer: "okay, hEaLthCArE PrOViDeR" and then insists I put in my "rendering NPI number." By the way, dear god, I would hate to be a provider in this system. Every time I try to get help and speak to someone they say, "SPEAKING TO A CUSTOMER REPRESENTATIVE IS NOT AN OPTION, PLEASE HANG UP IF YOU ARE FINISHED." No I'm not finished, and that sounds weirdly passive aggressive.

So to recap, all roads lead to healthcare provider, and I become trapped in this ecosystem and cannot talk to someone about my new policy. It took me half an hour to talk to a human by following different branches from the menu to see if one would work. When I finally talk to a person, they say nothing and seems mystified when I say their phone system is messed up. Maybe one of the most frustrating customer service experiences I've had.

They canceled my plan due to lack of payment then sent my checks back to me. I have an invoice and check stubs proving the payments were accepted. I know I was sending the correct amount because they provided insurance for the first several months of my plan. I spent several hours with customer service in attempts to resolve the problem, was told the problem would be resolved and they would transfer me to the correct department, then be transferred back to the operator.

For the fourth year in a row, I have phantom insurance. I'm being billed for it, but BCBS say that I'm not covered. In 2021, it took 60 hours of phone calls to get resolved and didn't get fixed until April. If they weren't the only option my job provided, I would drop them like the garbage they are.

They canceled my supplement for lack of payment. Sent them a canceled check to prove I paid. I have a terminal illness, need infusions every day. I could not get any help from CS, even after explaining the seriousness of it infusion. Wish I could give no stars