Lumiere Photo

Fabulous work always. They are such a delight. Recommend them to everyone!

Excellent service and quality. They restored a photo of my late husband beautifully. Also did 4 gorgeous matted and framed pieces for family with photos of all of them. Very pleased with the results! thank you!

Rheytchul is a great help in figuring out framing options and doing an expert job of custom work. Nils does a fantastic job doing custom high quality digital print work. They are a great team.

Great professional framing service. They know what they are doing and are extremely helpful. Take your poster to be framed at some shopping mall framing shop if you must, but I wouldn't trust anything of any value (emotional or financial) to anyone else in Rochester.

Professional.informative.end product was perfect! Will definitely use Lumiere for all my art printing needs.

After it was closed for a couple months, Nikki and Ginny have reopened the establishment. They are both wonderful to work with in printing, matting and framing. Top notch I'd you want your images to go from digital to analog so the whole world can see. You won't be disappointed.

I had a 24"X36" color print made at Lumiere. Nikki worked with me to evaluate the image file and print a small proof. Her advice was excellent and thoughtful. The resulting print more than met my expectations. It was clear, sharp, matched the colors of the original image perfectly. The same image was sent to an out-of-town photo lab that was far less expensive.

When comparing the prints, they looked the same until you looked closely. The Lumiere image had truer colors and was sharper. Lumiere's paper was higher quality. The out-of-town lab sent their print rolled tightly and placed in a mailing tube. Just unrolling the print damaged it. The Lumiere print had borders, the out-of-town lab's print did not. If you just want to see what your image looks like printed large, using a low cost lab is just fine, but if you are printing an image for sale or exhibition I highly recommend Lumiere. The personalized service and the professional staff can make your prints every bit as good as your images.

Amazing service, super professional editing of my wedding photo. Nikki was so patient with me as we finalized the picture. Awesome atmosphere, too. Will be back to frame as they have a great selection. They also take part in First Fridays along with the galleries, which is pretty cool.

Completely disappointed with the service, after utilizing them in the past. I went in there several weeks ago to inquire about Nielsen frames. I was hoping to get some questions answered, as I had never purchased any Nielsen frames in the past. As I was waiting to get assistance, there was a customer in front of me being assisted by Pat Cain-possibly the owner-who was being extremely rude to the gentleman who was picking something up.

When it was my turn for service, Pat was extremely short and condescending with me, so I decided to not make an order and leave. After doing some research and finding I could order frames online, but they wouldn't get to me by the time I needed, I reluctantly decided to call Lumiere and ask about exhibition frame kits that are advertised on their website, and see if I could just get some info I needed and then go in store and purchase them.

I spoke with Pat again, this time he was much nicer, and was told the frame kits were in-store and I could come and pick them up. When I went in, Pat then told me he would have to purchase the frames. Maybe they sold-out in the time I spoke with them, maybe not. Either way, I'll never utilize their framing or printing services again. Additionally, I've found their printing services are nearly double the cost of other printers in town. I'd highly recommend not using their services.

Great service, very helpful! Went out of their way to coordinate our prints with the source

I was looking for a professional printing lab and decided to try Lumiere based on their well-organized webpage and the variety of quality papers that they offer. I requested my first proof order on different types of paper in order to choose the one that worked better for my photos and was amazed by the results. The level of detail was simply impeccable and my photos looked more like paintings.

But the thing that I appreciate the most about Lumiere is the personalized service that I always receive. Bill and his staff have been extremely helpful not only as to printing but also as to other photo related matters. I feel fortunate to have found such quality printing and recommend Lumiere to anyone looking for a great printing service.

This company used to deliver perfect mats. Not anymore. From the last batch I received in November 2014, 14 were acceptable (not excellent), 5 were poor, and 12 were awful. It took multiple emails to get them to agree to replace the poor work. But, after 4 months, they still haven't. For a while they responded to my email inquiries with excuses. Now they have even stopped responding. I still don't have the mats I paid for. Awful quality; awful customer service.

Thank you for the gentle reminder, Pat. Yes, Pat C. was a real stand-up guy, apologized for the situation that occurred (see original review from 8/28/2014) and redid the framing correctly. I was only charged for the work done correctly. Pat did a wonderful job, as did Beth, who did the prints. That being said, I feel that I need to avoid that manager when I go to Lumiere and never heard a peep from her.

I still feel that her behavior was outrageous and completely inappropriate. Perhaps I should take off more than one star for her, but I have been going to Lumiere for many years and never had a complaint like this before (she was fairly new on the job at the time of the incident last August).

Used to use these guys for getting all of my framing materials. I've since moved to Texas and now am in California. Haven't been able to find another place that is cheaper with as much stock. Pros!

Superb! Needed to find a local resource for printing & framing a piece for the Shoe Factory Art Co-Op's "Clouds In My Coffee" at Starry Nights. The staff of Lumiere guided me through the process and expedited my print job. I've received numerous compliments on the result. Thank you Lumiere!